PRIVACY POLICY

Welcome to Finlo ("we", "us", or "our"). We value your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, and share your information when you visit our website or make a purchase from us.

We use your personal information to:

• Process and fulfill your orders
• Communicate with you about your purchases or account
• Provide customer support
• Improve and personalize your shopping experience
• Send marketing emails or promotions (only if you've opted in)
• Comply with legal and tax obligations
• Prevent fraud and ensure security

We only share information with trusted third parties necessary to run our business, including:

• Shopify (our e-commerce platform)
• Payment processors (Shopify Payments, Stripe, PayPal)
• Shipping providers (Royal Mail, DHL, etc.)
• Analytics tools (Google Analytics)
• Email service providers (for order confirmations and marketing)

Cookies are small files stored on your device to help us provide a better user experience.

We use cookies for:

• Website functionality (e.g., shopping cart and login)
• Analytics and performance tracking
• Marketing and advertising
• Remembering your preferences

You can manage or delete cookies at any time via your browser settings. Note that disabling cookies may affect site functionality.

We retain your personal information only as long as necessary to:

• Provide our services
• Fulfill orders and process returns
• Comply with legal obligations (e.g., tax records)
• Resolve disputes and enforce our agreements

You can request deletion of your data at any time by contacting us (see below).

We take reasonable precautions to protect your personal information against loss, misuse, and unauthorized access.

• All transactions are encrypted using SSL technology
• Payment information is processed securely via Shopify
• We do not store credit card details on our servers
• Access to personal data is restricted to authorized personnel only

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

Under the UK GDPR and EU GDPR, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct or update inaccurate data
• Erasure: Request deletion ("Right to be Forgotten")
• Restriction: Limit how we process your data
• Portability: Receive your data in a portable format
• Object: Object to processing for marketing purposes
• Withdraw Consent: Unsubscribe from marketing emails

To exercise these rights, please contact us at contact@finlo.shop

Your information may be transferred and processed outside the UK/EEA (for example, when processed by Shopify or other partners based in the US or Canada).

We ensure all transfers are protected under appropriate safeguards, including:

• Standard Contractual Clauses (SCCs)
• Adequacy decisions by the UK/EU
• Privacy Shield certification (where applicable)

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children.

If you believe we have collected information from a child, please contact us immediately and we will delete it.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

The latest version will always be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.